ITML - Lösungen für SAP-Produkte

SAP Customer Relationship Management

The new SAP CRM is a platform that is entirely web-based and covers all of the customer processes holistically.   

With its icon-controlled user interface, the user-friendly application builds invisible bridges between the various operators and knowledge owners within your company. Workflow-based sets of rules simplify many tasks in Sales, Marketing and Service, because they provide intelligent links between the individual process steps.

Characteristics and Functions

With SAP CRM you will achieve measurable gains in efficiency, speed up working processes, reduce administrative expenditure, increase customer satisfaction and gain valuable competitive advantages. SAP CRM supports the following business processes:

• Marketing and sales support
• Sales
• Service
• Customer-oriented Contact Center
• IP-based communication management
• Partner management and indirect sales
• Internet as sales channel

Benefits and Return on Investment

SAP CRM will help you to place the customer at the centre of your operation - and to achieve concrete benefits to your company in doing so!